Store Policies,
Terms & Conditions.

At Raj Shoes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request an exchange subject to the following conditions:

• Exchange requests must be made within 7 days from the date of delivery (for online orders) or purchase (for in-store purchases).
• The product must be unused, unworn, and in its original condition with all original packaging, tags, accessories, and invoice.
• Products showing signs of wear, damage, alteration, or misuse will not be accepted.
• Exchange is subject to stock availability.
• If the requested size or product is unavailable, customers may exchange for another product of equal or higher value by paying the price difference.
• Only one exchange is permitted per order.

Raj Shoes follows a strict No Refund Policy.

• We do not provide refunds once an order has been placed or a purchase has been completed.
• Refund requests for reasons such as change of mind, incorrect size selection, or personal preference will not be accepted.
• Customers are advised to carefully review product details, size guides, and specifications before placing an order.

Products purchased during:

• Clearance Sale
• End of Season Sale
• Discount Offers
• Festival Offers
• Buy One Get One (BOGO)
• Combo Offers
• Flash Sales

are considered Final Sale Products.

These products:

• Cannot be refunded.
• May not be eligible for exchange unless specifically mentioned.
• Are not covered under any satisfaction guarantee.

We stand behind the quality of the products we sell. If you believe your product has a manufacturing defect:

• The issue must be reported within 3 months from the date of purchase.
• The product will undergo inspection by the respective brand or manufacturer.
• Only genuine manufacturing defects will qualify for replacement or repair.
• Damage caused by regular wear and tear, accidental damage, water exposure, improper care, or misuse is not considered a manufacturing defect.
• The final decision rests with the manufacturer or brand.

For any exchange request, the product must:

• Be unused and unworn.
• Be free from scratches, stains, marks, or damage.
• Include the original shoe box.
• Include all original tags, accessories, and packaging.
• Be accompanied by the original purchase invoice.

Raj Shoes reserves the right to reject any exchange if these conditions are not met.

• Orders may be cancelled only before they are dispatched.
• Once an order has been shipped, cancellation requests cannot be accepted.
• Customers must follow the applicable exchange policy if required.

• Orders are generally processed within 1–2 business days.
• Delivery timelines depend on the customer's location and courier partner.
• Delivery delays caused by weather conditions, natural disasters, strikes, logistics issues, or other unforeseen circumstances are beyond our control.
• Customers are requested to provide complete and accurate shipping information while placing an order.

Customers are encouraged to carefully check the size chart before placing an order. Raj Shoes is not responsible for:

• Incorrect size selection by the customer.
• Personal comfort preferences.
• Minor fitting variations between different brands.

Some products may carry a manufacturer's warranty.

• Warranty coverage depends entirely on the respective brand.
• Raj Shoes acts only as an authorised retailer.
• Warranty claims are processed according to the manufacturer's policies.

Eligible footwear purchased from Raj Shoes includes:

• Free Service for up to 3 Months, where applicable.
• Service eligibility depends on product type and brand guidelines.
• Free service does not include damage caused by misuse or accidental wear.

Customers enrolled in our loyalty program can enjoy reward benefits.

• Reward Points may be redeemed according to the current loyalty program terms.
• Raj Shoes reserves the right to modify or discontinue the loyalty program at any time without prior notice.

• We strive to display product colours and images as accurately as possible.
• Actual colours may vary depending on screen settings and lighting conditions.
• Minor variations in texture or finish are normal and should not be considered defects.

• All prices are listed in Indian Rupees (₹).
• Prices and product availability may change without prior notice.
• Raj Shoes reserves the right to cancel orders due to pricing errors, stock shortages, or technical issues.

Raj Shoes shall not be liable for:

• Courier delays.
• Incorrect shipping information provided by customers.
• Customer negligence.
• Damage resulting from misuse, accidents, or unauthorized repairs.

Raj Shoes reserves the right to:

• Refuse exchange requests that do not comply with this policy.
• Cancel fraudulent or suspicious orders.
• Modify these policies whenever necessary without prior notice.